Returns Policy

Last Updated: January 23, 2025

At DarkElegant.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist. Please review our returns policy below:

Return Eligibility

To qualify for a return:

  • Returns must be initiated within 14 days of the delivery date.
  • Items must be unworn, unwashed, and in their original condition.
  • Original tags and packaging must be intact and included.

Non-Returnable Items

Certain items cannot be returned, including:

  • Sale items
  • Customized or personalized products
  • Intimate apparel (for hygiene reasons)

Return Process

To initiate a return:

  1. Contact us at contact@darkelegant.com with your order details.
  2. You will receive a return authorization and detailed instructions.
  3. Ship the item back to the provided address. Return shipping costs are the responsibility of the customer.
  4. Once the item is received and inspected, we will process your return promptly.

Refunds and Exchanges

  • Refunds will be issued to your original payment method.
  • Processing refunds typically takes 5-10 business days after the return is received.
  • Exchanges are subject to availability. If the item is unavailable, a refund will be offered.

Defective or Incorrect Items

If your order arrives damaged or incorrect:

  1. Notify us at contact@darkelegant.com within 7 days of receipt.
  2. Include clear photos of the issue for faster resolution.
  3. We will cover return shipping costs for verified quality issues.

International Returns

For international orders:

  • Customers are responsible for return shipping costs, including any customs duties or fees.

Printful Fulfillment

As our orders are fulfilled through Printful, some aspects of the return process may follow their policies. Rest assured, we will assist you throughout the process to ensure a seamless experience.

For questions or further assistance, please contact us at returns@darkelegant.com.

Thank you for shopping with DarkElegant.com—where quality and style meet elegance.